Do you provide shell access/ssh?

Yes. ssh (shell access) command line is available.

If your account does not have the feature enabled, please open a support ticket in your account manager to requesting that ssh feature be added to your account. You can login to your account manager at

General Hosting and Email

How do I set up an email account?

When you create an e-mail account through cPanel, you will be able to access e-mail via IMAP, POP/POP3 or Webmail.

    Creating an E-Mail account.
  1. Login to your cPanel account.
  2. In the Mail category, click on Email Accounts.
  3. Enter the username and pick the domain from the dropdown. (if you only have one domain, it will be prefilled)
  4. Enter a password, or click the Password Generator button to randomize one for you.
  5. Enter a Quota* in MB for the account, or choose unlimited
  6. Click “Create Account”

How do I create a backup of my site?

The backup tool that is provided by cPanel is very resource intensive, that often causes outages to other customers due to high I/O usage during the compression of files. This was disabled for the best interest of service uptime and reliability. We do take nightly backups that are retained for 24 hours for disaster recovery purposes only. This is intended strictly in the case of emergencies, such as file system failures or mass data loss as a result of a system failure. It is strongly recommended and is the responsibility of the customer to ensure they maintain accurate and up-to-date backups of their web site files, databases and e-mails.

    How do I back up my website?

    It’s important that you know what you’re backing up first. If you’re running a content management system, such as Drupal, WordPress or any web site that runs a database, you’ll have to back up the database as well. If you’re running a simple web site, you’ll have to just back up the web site files.

  1. Backing up Website files

    In order to backup your files, we recommend that you use FTP and copy the whole public_html directory from your web hosting account to your local PC. We recommend using FileZilla to transfer (copy) your web site files to your local PC.

      Important folders to download from the root folder of your account:
    • mail (location of all your stored e-mails)
    • public_html (location of all your stored website files)
  2. Backing up Databases
      Login to your cPanel account and click on the phpMyAdmin icon located under the databases section.
    1. Select the database you wish to backup in the drop-down database selection box on the left
    2. Click the Export Tab towards the top of the interface. This will take you to the Export page with a lot of options
    3. Click “Select All”. This ensures that all the tables in the database is included.
    4. Select “SQL” in the Export box
    5. Ensure that “Structure” is selected, then make sure the “Add Auto_Increment” and “Enclose Table and Field Name with Backquotes” boxes are ticked.
    6. Make sure “Data is selected, check “Hexadecimal for Binary Field” and set the Export type to “Insert”.
    7. Select “Save as File” then click “Go”. You will be prompted to save the database to your computer.

How do I update my credit card?

To update your credit card on file please follow these steps.

  1. Login to your account manager at
  2. Click on Change Personal Information.
  3. Click on Credit Card Details.
  4. Enter your New Card Details.
  5. Click Save.